Santarem - SALE
- Size Guide
- Hat Care
- Shipping & Returns
Click Here to view our size guide. Feel free to reach out to us if you need more information on size and measurements.
• Large is the average hat size for women.
• If in between sizes, we recommend going up in size as most of our hats have adjustable inner bands to tighten the inner crown.
• The inner adjustable band is hidden within the band with our tag. Behind the strip you'll feel a velcro tab. Pull this tab and adjust accordingly to tighten the hat.
HAT CARE GUIDELINES
Use the brim when removing or putting on your hat and avoid crushing the hat. Inside, there is an adjustable band sewn into the inner circumference of the hat, you can make the size up to 1 size smaller using this band.
CLEANING & RESHAPING
Remove stains or spots with a damp cloth and soap dabbing the stain spot with the cloth. Repeat this process with a damp cloth without soap and let air dry. If the hat or bag has been left on a humid space this may distort the straw. Lay a damp cloth or t-shirt on the part that needs to be reshaped and pass a warm iron over it to reshape it. This method can be used to manipulate the shape of the brim if you prefer it to flip up or down, as well.
We recommend you store your hat or bag in a cool, dry place on a shelf away from direct sunlight, otherwise this might discolor or distort the shape. AVOID CONTACT WITH WATER OR MOISTURE and away from excess heat as straw may become brittle and crack. Avoid leaving inside your car.
A lint roller or soft brush will clean off most particles, dust and hair. For light stains, use a dye-free dampened cloth with water and lightly rub. Leave your hat to dry if wet. Do not use heat.
FREE GROUND SHIPPING ON DOMESTIC ORDERS $250 AND OVER
WE OFFER FREE RETURNS ON DOMESTIC ORDERS
Orders placed Monday - Thursday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Thursday at 12 PM PST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.
For Domestic order please allow up to 3-4 business days to receive your order after you receive tracking.
Artesano products can be returned up to 14 days after date of purchase for a full refund providing the item is in its original condition, with tags still attached.
*We do not accept returns on sale items or any items sold at a reduced price including items purchased with a promotional code of more than 20%. These items are only eligible for a size exchange or store credit only.
*Items purchased from the sale section are final sale.
Santarem - SALE
Love the Design; Not Thrilled w Some Other Things
I absolutely love the design of this hat. It's chic, unique, covers the face, and it's a great neutral color. I stalked the website to see when my size would be available again after being sold out. However, I am not super pleased with some other things, including quality. The main issue is there are little tiny plastic pieces of thread that hold the beads in place and already several of the threads have popped off, just a few weeks after receiving the hat. When I pay upwards of $200 for a hat, I usually expect the quality to be better than that. Second, not sure what happened with the sizing. I ordered a medium; my head is 55 cm and the medium is 56. I LOVED that the customer service team reached out ahead of time to confirm the size....but I have to say, the hat feels a little tight around my head, so tight that it leaves marks when I wear it for a while and take it off. I kept it because I really wanted this hat, needed a hat ASAP so didn't feel like returning it, and didn't realize how tight it really felt until I wore it for an extended period of time. While writing this, I just measured to see what measurement the hat actually is and as it turns out, it's just about 54 cm....so it seems it's 2 cm small...maybe that's why it doesn't fit me so well! I'll now be contacting customer service!
Great fit, love the color and beads. And mostly I love that it’s lightweight so it doesn’t give me a headache like a lot of hats do. Also, the adjustable piece on the inside of the hat is very adjustable, so if you get a hat that’s on the bigger side, you’ll likely be able to tighten it to make it fit perfectly.