Shipping + Returns
WE OFFER FREE SHIPPING & RETURNS ON DOMESTIC ORDERS
*Please note, order processing will temporarily take 4-5 business days due to COVID-19.
Orders placed Monday - Thursday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Thursday at 12 PM PST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.
For Domestic order please allow up to 3-4 business days to receive your order after you receive tracking.
For International orders Please allow 10-14 business days to receive your order.
*Please note, for international orders the recipient is responsible for duties or taxes. These are not included. If you have questions about typical shipping times to your address, please email email@example.com
Artesano products can be returned up to 14 days after date of purchase for a full refund providing the item is in its original condition, with tags still attached.
*We do not accept returns on sale items or any items sold at a reduced price including items purchased with a promotional code of more than 20%. These items are only eligible for a size exchange or store credit only.
*Items purchased from the sale section are final sale.
How do I make a Return/Exchange?
1) Email firstname.lastname@example.org to receive a FREE return shipping label
2) Fill out the return/exchange form
3) Put filled return/exchange form inside the return item box
4) Affix shipping label outside of the return item box
5) Drop off at courier
*We are unable to accept International Returns
*If you would like to make an exchange, please mark the corresponding item and list the style number/size you would like in exchange.
The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. Exchanges must be sent via U.S. Postal Service, FedEx, or UPS.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label for you to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.