Santa Ana - SALE
- Size Guide
- Hat Care
- Shipping & Returns
HANDMADE IN ECUADOR
100% NATURAL TOQUILLA STRAW
*all sales final
Click Here to view our size guide. Feel free to reach out to us if you need more information on size and measurements.
• Large is the average hat size for women.
• If in between sizes, we recommend going up in size as most of our hats have adjustable inner bands to tighten the inner crown.
• The inner adjustable band is hidden within the band with our tag. Behind the strip you'll feel a velcro tab. Pull this tab and adjust accordingly to tighten the hat.
HAT CARE GUIDELINES
Use the brim when removing or putting on your hat and avoid crushing the hat. Inside, there is an adjustable band sewn into the inner circumference of the hat, you can make the size up to 1 size smaller using this band.
CLEANING & RESHAPING
Remove stains or spots with a damp cloth and soap dabbing the stain spot with the cloth. Repeat this process with a damp cloth without soap and let air dry. If the hat or bag has been left on a humid space this may distort the straw. Lay a damp cloth or t-shirt on the part that needs to be reshaped and pass a warm iron over it to reshape it. This method can be used to manipulate the shape of the brim if you prefer it to flip up or down, as well.
We recommend you store your hat or bag in a cool, dry place on a shelf away from direct sunlight, otherwise this might discolor or distort the shape. AVOID CONTACT WITH WATER OR MOISTURE and away from excess heat as straw may become brittle and crack. Avoid leaving inside your car.
FREE GROUND SHIPPING ON DOMESTIC ORDERS $250 AND OVER
WE OFFER FREE RETURNS ON DOMESTIC ORDERS
Orders placed Monday - Thursday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Thursday at 12 PM PST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.
For Domestic order please allow up to 3-4 business days to receive your order after you receive tracking.
Artesano products can be returned up to 14 days after date of purchase for a full refund providing the item is in its original condition, with tags still attached.
*We do not accept returns on sale items or any items sold at a reduced price including items purchased with a promotional code of more than 20%. These items are only eligible for a size exchange or store credit only.
*Items purchased from the sale section are final sale.